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... rude are we likely to be? "Miss Manners," the nom de plume for Judith Martin, talked about one particular kind of rudeness recently: the difficult individual because the individual does not want to appear irrational or rude. However rudeness aside, the hearing from you." (Martin, 2003). She pointed out that while people should not respond to rudeness with more rudeness, than ours. Two thoughts come to mind about the observation of all this rudeness. It seems possible that rudeness, because of its While highway rudeness is fairly anonymous, cars and drivers can sometimes be identified. Rudeness on the highway ...



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Sources list for RUDE CUSTOMERS:

Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service

Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program

Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry

Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China

Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs

 

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